Exchanges & Credit
NO REFUNDS WILL BE ISSUED ON ANY ITEMS FROM DENDEFARI.COM NON-SALE OR SALE ITEMS. STRICTLY EXCHANGES OR STORE CREDIT ONLY
Our goal is for you to be satisfied with your purchase from DENDE FARI. If, for any reason, you are not, we are more than willing to do an exchange or issue you store credit.
If you have purchased an item from Dendefari.net, you may exchange it for a different color, size or style. You have 10 days from when your order was received to return the item(s) to make an exchange (i.e. If your order was delivered on the 1st, you have until the 10th to contact us about making a return).
- Merchandise must be returned within 10 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags attached.
Any merchandise purchased at discount or sale cannot be returned.
DENDE FARI Online Shop reserves the right to refuse exchanges requested from orders made on special sales and from items purchased under the Sales Category on our online site. THESE ARE FINAL SALE.
Returns are subject to a minimum 15% restocking fee if the item is found to not be in the same condition as it was when it was initially sent to you. If the tags are detached or items show wear, we will incur a restocking fee. Items that are washed will be subject to an automatic cancellation with no exchange or store credit.
Prior to exchanging the item(s):
Please contact us via e-mail to inform us of your return: Email???
When shipping your item(s) back to our warehouse, please include:
A copy of your original invoice and a written explanation of the item(s) you are exchanging for.
All exchanges are dependent on current stock availability and condition of product upon inspection.
If we do not have the item available, we can issue you store credit.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
Customers are responsible to pay shipping fees when an exchange or a return for store credit is requested.
Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed.
Shipping fees are non-refundable.
All exchanges are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):
Attn: Credit & Exchange Department
117 11th street suite 203
Brooklyn NY 11215